Action Case Management
employs skilled case managers to facilitate and oversee medical care for
patients requiring medical intervention. The case managers primary roles
are: Assessment, Planning, Facilitation, Monitoring, and Advocacy.
Case managers gather relevant, comprehensive information required for
accurate client assessment.
Case managers engage the client and their family in the planning process
as the primary decision maker and goal setter following the
recommendations of their physician.
In order to develop an appropriate plan of care the case managers will
actively promote, coordinate and facilitate communication among the
client and their family, the primary care physician/PM&R, members of the
healthcare team, the insurance company, and other relevant parties.
The case manager employs a process of ongoing assessment and
documentation to monitor the quality of care, services and products
delivered to the client to determine if the goals of the plan of care
are being achieved, whether they remain appropriate, and what actions
may be implemented to enhance positive outcomes.
Case managers advocate understanding and respect for the beliefs, value
system, and decisions of the client. At Action Case Management we
recognize the client’s right to make informed choices.